OneVision ERP

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Supporting Your Success

OneVision takes great pride in maintaining the most responsive customer support staff in the industry. We believe selling our product is only the first step in a successful long-term partnership. Our philosophy is to get new customers up-and-running quickly and then provide ongoing support and analysis to ensure continued maximum results.

Our variety of support and training services assure a smooth implementation and continued success.

Implementation for Success

Each new customer is assigned an experienced consultant. The OneVision  consultant  helps plan the conversion and installation strategy, developing an Implementation Checklist based on the unique challenges and goals of the target operation. Before going live with the OneVision installation, the support rep converts and verifies any existing data and financial balances. To assure a successful implementation, OneVision delivers on-site support during the “go-live” phase and through the first month-end closing process.

Training

Education is a critical element of any successful implementation, so OneVision provides a wide range of training options based on the individual requirements of its customers. Customized group and one-on-one guidance is presented on-site for new customers, as well as for experienced users with targeted objectives. The OneVision Training Center offers regularly scheduled classes that cover a wide range of topics, from basic navigation to CPA-level accounting.

Customization

Customization is always an big issue for ERP software due to uncontrollable costs and upgrade issues  . OneVision provide customer standardized customization  evaluation tools and help customer  estimate and control customization cost. OneVision also help customer to backup customization source code and solve potential upgrade  issues.

Help Desk Hotline

For ongoing answers to questions and issues that arise, our seasoned customer support representatives stand ready to assist with any aspect of running the OneVision applications. The goal of the OneVision Hotline is to provide immediate resolution to every question.

System administration service

OneVision provide system administration service  for customers, including system administration, backup, report development, etc, with a reasonable service charge.

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